Website Terms and Conditions of Use


These Terms and Conditions of Use are a binding agreement between vonechocolatier.com ( VONE Chocolatier) and the User of this website (“You/Your).


Terms of Use

By accessing this website at vonechocolatier.com you are agreeing to follow this website Terms and Conditions of Use and all applicable regulations and laws. If you do not agree with these terms you are prohibited from accessing or using this site. The content and materials used on this website are protected by applicable copyright.

License of Use

You have granted permission to download one copy of the materials on VONE Chocolatier’s website for personal, non-commercial viewing only. Under this license, you are prohibited from:
– modify or copy the materials;
– use the materials for public display or commercial use;
– remove notations or copyright from the materials;
– share the materials with another person;

If you violate any of these restrictions, this license will automatically be terminated by VONE Chocolatier at any time. You must destroy any downloaded materials in your possession.

Placing an order and payment

Return Policy

Returns & Exchanges

Since chocolates are perishable items I can only accept returns and issue refunds for orders that arrive broken. If this is the case, I need photographic evidence of the damage to the outer postal box and of the damage to the actual product. This must be sent to me within 24 hours of receiving the order.

To be eligible for a refund, you need to return the item to me in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. 

To return your item, send me an email at info@vonechocolatier.com and post your item to Nørgårdsvej 55, Værum 8940 Randers SV, Denmark. If you are shipping an item over 450 DKK, consider using a trackable shipping service, since I cannot guarantee that I will receive your returned item.

Refunds

Once your return has been received and inspected, I will send you an email to confirm that I have received your returned item, and to issue your refund if approved. If approved, your refund will be processed and you will receive the money-back to the original method of payment within a few days.

Changes of our Website Terms of Use

VONE Chocolatier may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Use.

Last update: November 1, 2021.